Shipping policy

Shipping Policy

Store: Clasiic
Website: clasiic.com

This Shipping Policy explains how we process and deliver orders placed through Clasiic.

1. Processing Time

Orders are generally processed within 1–2 days.

Processing begins after the order has been successfully placed and the necessary order information has been received.

During periods of unusually high order volume or circumstances outside our reasonable control, processing may take longer.

2. Order Cut-Off Time

Our order cut-off time is:

10:00 PM UK time

Orders placed after the applicable cut-off time may be treated as being placed on the following processing period.

3. Delivery Time

The estimated delivery time is 5–7 days.

Delivery estimates are not guaranteed delivery dates. Actual delivery can vary because of factors such as destination, carrier operations, customs procedures, weather, or other circumstances outside our reasonable control.

4. Shipping Cost

Shipping is free.

No standard shipping charge is currently added to orders under our stated shipping terms.

5. Package Tracking

Package tracking is available.

Where tracking information is available for an order, it may be provided to the customer after the order has been shipped.

6. Delivery Delays

We make reasonable efforts to process and ship orders within the stated timeframes.

However, delays can occur after an order leaves our control. We cannot guarantee a specific delivery date.

If your order appears to be delayed, please contact our customer support team so we can assist.

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If incorrect or incomplete information causes a delivery problem, additional arrangements or costs may apply, subject to applicable law.

8. Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact us as soon as reasonably possible.

We may request information about the order and delivery so that the matter can be reviewed and an appropriate solution can be determined.

9. International Orders

Clasiic currently sells to customers in the United Kingdom.

Any applicable customs duties, import charges, or other government charges, where relevant, will be handled according to applicable requirements and the information presented during checkout.

10. Contact Us

For shipping questions, please contact:

Email: info@clasiic.com
Phone Number: +31685683624

Customer Support Times:

Monday to Friday: 9:00 AM–5:00 PM Eastern Time (ET)
Saturday to Sunday: Closed
Average response time: 24 hours on business days