Frequently asked questions
What is Clasiic?
Clasic is a place where contemporary fashion blends with everyday comfort. We provide timeless, versatile pieces designed to add confidence and refinement to your daily wardrobe, styles that fit naturally into real life.
Do you offer free shipping?
Yes. We provide free standard shipping on every order within United Kingdom with no minimum purchase required.
How long does delivery take?
Orders are generally processed within 1–2 days, with estimated delivery taking approximately 5–7 days after processing.
Please note that delivery times are estimates and can sometimes vary due to circumstances outside our control.
Do you ship internationally?
Currently, we ship to the United Kingdom.
What is your return policy?
We offer a 30-day return window.
Customers are responsible for the cost of return shipping. Items should generally be returned in their original condition and suitable for resale.
Please contact us before sending a return so we can provide the appropriate return instructions.
For complete details, please see our Refund Policy.
How long do refunds take?
Once your return has been received and the applicable requirements have been checked, approved refunds are generally processed within 5–10 days.
The time for the funds to appear in your account may also depend on your payment provider or financial institution.
Can I exchange an item?
Yes. If you need a different size or a different style, mention it when contacting us about your return and we will assist you with the available exchange options.
What payment methods do you accept?
Available payment methods are shown during checkout. We only accept payment methods that are displayed and enabled on our website at the time you place your order.
Is my personal and payment information safe?
We take reasonable measures to protect your personal information and use appropriate service providers to help operate our store securely.
Payments may be processed by third-party payment providers. We do not need to store complete payment-card details ourselves when payment processing is handled by the applicable payment provider.
For more information about how we handle personal information, please see our Privacy Policy.
What should I do if my order hasn't arrived?
First, check your tracking information if tracking has been provided.
Our estimated delivery time is 5–7 days, but delivery can occasionally take longer because of circumstances outside our control.
If your order appears significantly delayed, contact us at info@clasiic.com and we will review the delivery status and assist you.
Can I update or cancel my order?
If your order has not yet been shipped, changes or cancellation may still be possible.
Contact us as soon as possible after placing your order at info@clasiic.com. We will do our best to assist, but we cannot guarantee that an order can be changed or cancelled once processing or shipping has begun.
Still Need Help?
Of course. We’re here to support you.
Send us a message at info@clasiic.com and our customer support team will be happy to assist.
Customer Support
Email: info@clasiic.com
Phone: +31685683624
Monday–Friday: 9:00 AM–5:00 PM Eastern Time (ET)
Saturday–Sunday: Closed
Average response time: 24 hours on business days
Company Information
Company Name: PRIMEPEAK ENTERPRISES LLC
Store Name: Clasiic
Company Registration Number: 3289560 (LLC)
Address: 254 CHAPMAN RD, STE 208 #16985, NEWARK, DE 19702, USA