Refund policy

Refund Policy

Store: Clasiic
Website: clasiic.com

At Clasiic, we want customers to be comfortable shopping with us. This Refund Policy explains our return and refund process.

1. Return Window

You may request a return within 30 days of receiving your order.

To qualify for a return, the product should generally be in its original condition and suitable for resale, subject to any rights you may have under applicable law.

Certain products may have specific return requirements where applicable.

2. How to Request a Return

Before sending a product back, please contact our customer support team.

Please provide your order information and explain which product you would like to return.

We will provide the applicable return instructions.

Do not send a return to an address unless our customer support team has provided or confirmed that address for your return.

3. Return Shipping Costs

Customers are responsible for the cost of returning products.

This does not affect any non-waivable consumer rights that may require us to cover return costs in particular circumstances.

4. Condition of Returned Products

Returned products should be returned in an appropriate condition.

Where reasonably applicable, products should be unworn, unused, and returned with their original packaging or tags.

If a returned product has been used, damaged, altered, or is otherwise not in an acceptable condition, we may need to consider the impact on the refund, subject to applicable law.

5. Damaged, Incorrect, or Defective Products

If you receive a damaged, incorrect, or potentially defective product, please contact us as soon as reasonably possible.

We may ask for information or photographs to help us understand the issue and determine the appropriate solution.

Depending on the circumstances and applicable law, the available solution may include a replacement, repair, refund, or another appropriate remedy.

6. Refund Processing

Once the returned product has been received and the applicable return requirements have been checked, an approved refund will generally be processed within 5–10 days.

The time it takes for the refund to appear in your account may also depend on the payment method or financial institution used.